Contact

METOS Support Centre

You already have the METOS system and something is not right?

To make sure your system is running smoothly, we offer technical support in 4 steps.

Support Centre

(you have to register on this link and open a support ticket)

metos.freshdesk.com

STEP 1

Always include the serial number of the station, your user name and the name of the distributor when submitting the support request.

This allows us to check the problem more quickly.

STEP 2

Who delivered your METOS system?

  • Local distributor
    Local company METOS

STEP 3

Please contact your local distributor or your local METOS company regarding:

  • Station installation
    Sensor installation and commissioning
    Firmware loading
    Platform configuration
    Software and application training
    Disease model training
    Data interpretation
    Data export
    Station update

STEP 4

The Pessl Instruments Support Centre is available for:

  • Hardware failure checks
    Disease Model Activation
    FieldClimate data support
    Data interpretation and intervention
    Remote firmware upload
    Complex solution configurations