Dear METOS users,
Please follow the instructions below so that we can provide you with the best possible support:
- You can write to METOS support (firstname.lastname@example.org) or create a ticket for all complaints and repairs with the serial number of the station and a precise description of the error.
- In all cases of warranty, the invoice or delivery note number must be indicated.
- All parts must be returned within 2 weeks after the exchange (if not returned, our support will inform you and close the ticket).
- All returned items must be cleaned before shipment.
- In all stations, the battery must be unplugged before shipment.
- All returns must be packed in such a way that they will not be damaged in transit.
Please note that we charge €50 for each return that does not follow the instructions (dirty stations, missing data, etc.).